Contacted us and didn't get a reply? Please check your SPAM folder.

If you contacted us from here, we should have replied to you in 24 hours. If you didn't get the reply, please make sure that our reply from support address didn't land in your SPAM folder or was not blocked by your mail server. We usually send 2 copies of the reply from two different email addresses to increase our chances of reaching you. You may also try using another email address to see if our reply can reach you there.

Want to redownload the software that you purchased?

We have been recommending the users to save a copy of the installer and the key in a safe location. So please look for the saved copy first. Next, please look for the purchase email from FastSpring in your mailbox. The download link in that email may still work if you are eligible for free updates as per your purchase date. If that works, please use that to download the installer again in order to install.

Already contacted us and didn't get an answer within a day?

It's definitely a spam blocking problem with your mail server that blocked our answer. In that case, please write from another email address.

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Order and Billing related queries?

Please use this self-support web site on FastSpring: FastSpring Consumer Support.